Product Support
Contact StairMatch if you believe a delivered product has a manufacturing or workmanship issue.
What to send
Email your order details, a description of the concern, and clear photos of the full piece and affected area. Keep the product and packaging until StairMatch has reviewed the request.
What the review covers
StairMatch will compare the concern with the specifications and terms confirmed for your order. Installation conditions, site preparation, cutting, adhesive selection, normal wear, and damage after delivery may require separate evaluation.
If a manufacturer made your stair parts
When a project needs something StairMatch doesn't make in-house, we pass it to a qualified manufacturer who specializes in that type of flooring, and you order directly from them. Warranty and workmanship questions for that order go to the manufacturer, under the terms in their quote. If you can't reach them, contact StairMatch.
Start a support request
Email order@stairmatch.com, call 925-257-2685, or use the contact form.