Shipping Custom Stair Parts
Shipping method, cost, and timing are confirmed with your quote before an order is accepted.
Before you order
Stair noses and tread components can require long-piece packaging. Your destination, piece lengths, quantity, and material determine the available carrier options and shipping cost. StairMatch confirms those details during quote review.
Timing and tracking
Production and transit timing vary by material availability, profile, order size, and destination. The timing provided with your approved quote is the applicable estimate. Tracking is sent when a shipment is released to the carrier.
When the shipment arrives
Inspect the outer packaging and all pieces before discarding packaging or beginning installation. Photograph visible damage, keep the packaging, and contact StairMatch promptly with your order details.
If a manufacturer is making your order
When a project needs something StairMatch doesn't make in-house, we pass it to a qualified manufacturer who specializes in that type of flooring. That manufacturer contacts you directly, confirms shipping method, cost, and timing in their quote, ships the order, and sends tracking. Contact them first about a shipment; if you can't reach them, contact StairMatch.
Need a shipping estimate?
Include your shipping ZIP code, stair count, and approximate widths in a match quote request, or contact order@stairmatch.com.
Ordering from outside our usual routes? Nationwide stair nosing delivery covers how orders reach all 50 states.